What Consumers Need to Know about Remodeling Scams, Complaints
Amy Mitchell
Scams have always shadowed the real estate market, but lately those shadows seem to be getting darker. One of the biggest drivers is the region’s remodeling boom. It’s good for the economy and the local housing stock because it’s breathing new life into older homes. But it has a dark side. It has created an environment where scammers thrive. Homeowners who slow down, research their contractors, and understand true remodeling costs are far better positioned to protect their investment and prevent a dream project from becoming a financial loss.

NETAR President
There are ample stories about unfinished projects, shoddy work, lawsuits, and homeowners left with empty promises to affirm the situation. The big picture is that contractor disputes are rising in Northeast Tennessee, and the reasons reflect today’s housing realities.
The average existing home sold in the region is older than the national median of 36 years. That’s not a surprising situation. According to Census data, 79% of the local housing stock is 30 years old or older. Almost 26,000 existing homes are at least 77 years old. Some are well-maintained and upgraded. Others suffer from deferred maintenance issues.
It’s a market reality that many of these aging homes require repairs, upgrades, and modernization. Many new residents are also eager to update older properties to match their lifestyle expectations.
At the same time, limited housing inventory has pushed more residents toward remodeling instead of moving. Aging-in-place upgrades, kitchen, and bath refreshes, outdoor living projects, basement conversions, and energy-efficiency improvements are all growing categories.
These projects come with significant price tags. According to industry reports, a Northeast Tennessee whole-house remodel ranges between $100 to $250 per square foot depending on the scope of the project. Jobs involving structural changes or high-end finishes are at the top end of that range. A complete gut-and-remodel often ranges from $100,000 to $200,000+.
Typical kitchen remodels range from $25,000 to $60,000. Bathrooms are in the $10,000 to $30,000 range. A room addition ranges from $80,000 to $200,000.
With that kind of money on the table, it’s no surprise scammers are paying attention.
The Tri-Cities has many reputable, highly skilled contractors who take pride in their work. But the surge in remodeling demand has also attracted less-qualified operators who make big promises but deliver substandard work – or no work at all. Older homes can magnify the damage. Outdated wiring, aging plumbing, inadequate ventilation, and structural surprises are common in homes built before the 1990s. These require experience, planning, and proper permits. Cutting corners can leave homeowners with unsafe renovations and costly repairs. Here’s some of the red flags consumer-protection experts point to, a few core warning signs:
- No physical office or vague addresses.
- Unwillingness to show proof of licensing or insurance.
- Large upfront deposits beyond state limits.
- Cold-call “discounts” or claims of leftover materials.
- Contractor-arranged financing, a fast-growing source of predatory lending.
- Suspicious online reviews, often paid for or written internally.
- Refusal to provide a detailed written contract.
- Pressure to approve work before the job is complete.
Taking time to verify credentials, check references, seek multiple bids, and read contracts closely remains the strongest protection.
The National Association of Realtors® (NAR) offers a reliable consumer resource with its consumer guide for hiring a remodeling contractor. It can be found at https://www.nar.realtor/the-facts/consumer-guide-hiring-a-remodeling-contractor
NETAR is the voice for real estate in Northeast Tennessee. It is the largest trade association in the Northeast Tennessee, Southwest Virginia region, representing over 1,800+ members and 100+ business partners involved in all aspects of the residential and commercial real estate industries. Weekly market reports and information for both consumers and members are available on the NETAR website at https://netar.us